schaefer center

Tickets

Box Office Telephone: (828) 262-4046 or (800) 841-ARTS

Box Office Hours


April 26-June 30
Monday-Friday 9am-5pm

July 1-31
Monday-Saturday 9am-5pm

Payment Options


We accept VISA, MasterCard, Discover, American Express, Apple Pay, Google Pay and Samsung Pay. Cash is accepted if you purchase tickets in person at the box office.

Seating


 

 

All indoor performances will take place at the Schaefer Center this summer; outdoor performances will take place at the State Farm Road Concert Lot and Kidd Brewer Stadium. Limited in-person seating is available for both indoor and outdoor performances. Due to social distancing requirements, seats are grouped primarily in groups of two, four and six. Please call the box office for special seating requests.

Accessibility and seating for patrons with disabilities


Appalachian State University is committed to providing an inclusive experience, accessible learning environments and equal opportunity to individuals with disabilities in accordance with the Americans with Disabilities Act of 1990, and Section 504 of the Rehabilitation Act of 1973. Individuals needing reasonable accommodations should contact the Office of Disability Resources (828.262.3056). It is recommended that accommodation requests be made two weeks prior to the event.

The Schaefer Center for the Performing Arts strives to make its performances and facilities accessible to all of our patrons. All wheelchair-accessible spaces are large enough for motorized wheelchair. If you have questions or would like to receive additional information about accessibility at the Schaefer Center, please contact Maura McKenzie, Box Office Manager, at mckenziemc1@appstate.edu or 828-262-2248.

Patrons who have Mobility Disabilities
Seating for our patrons with mobility disabilities is available on both levels of the Schaefer Center. Maura McKenzie, Box Office Manager, is pleased to assist you in making seating arrangements for you or someone in your party. 828.262.2248 or mckenziemc1@appstate.edu.

Patrons who have Hearing Loss
The Schaefer Center is equipped with an infrared audio system for the hearing impaired. Headsets are available at the box office.

 

General Policies


  • No cameras or recording devices.
  • All ages need a ticket.
  • Late arrivals will be seated at the discretion of the House Manager.

Covid-19 Policy


  • A risk of exposure to COVID-19 exists in any public place. At the event, patrons will be required to abide by all venue rules, posted instructions, and protocols. If patrons do not comply, they will be asked to leave the venue and will not be entitled to a refund. Contact the Box Office if you are in need of an accommodation in order to comply. By attending the event, patrons assume all risks, whether occurring prior to, during, or after the event and recognize that attendance is voluntary and may result in personal injury, including exposure to COVID-19. Patrons agree to release, waive and discharge the facility, parent entities and all related and affiliated individuals and entities from all claims directly or indirectly arising from their visit.

  • By selecting the Place Order button, patrons agree to purchase the tickets selected and accept any restrictions noted. All sales are final. All events are non-refundable. The event will take place rain or shine.

  • In the event of a cancellation, patrons will be notified of the options through the Box Office regarding refunds or exchange options for a rescheduled event.

Parking at Schaefer Center


  • Parking for most Schaefer Center events is plentiful.

  • After 5pm on weekdays, and at all times on weekends, Schaefer Center patrons may use any available parking lot on campus. The Peacock and Edwin Duncan parking lots are right across Rivers Street—access them at the traffic light directly in front of the Center. The Stadium Parking Lot is behind the Center—access from Stadium Drive.

  • Covered parking is available at both the Rivers Street Parking Deck and the College Street Parking Deck.

Parking at State Farm Road Concert Lot


  • Parking is available onsite for one car per pod purchase; overflow parking will be available at Watauga County Recreation Center, 231 Complex Drive, Boone. The concert venue is accessible via the
    Greenway walking path.

Parking at Kidd Brewer Stadium


  • Additional parking is available in the Stadium Parking Deck, Peacock Parking Lot on Rivers Street, and lots near and adjacent to the stadium. Signage will be visible.

  • ADA parking is available near and adjacent to the stadium. Signage will be visible.

Bag Inspection Policy


For the safety and security of its patrons, the Schaefer Center staff reserve the right to inspect bags, purses, backpacks and other items being carried into the venue by visitors and audience members during major events. Patrons entering the venue with items prohibited by the facility (weapons of any kind, illegal drugs, or outside food/beverage items, including alcohol) will be asked to remove the prohibited item(s) to their car, or to another location, before gaining entry into the facility. The Schaefer Center does not provide an area to check purses, backpacks, or other personal belongings. If a patron chooses not to undergo a bag inspection, or to remove a prohibited item to another location, a ticket exchange (for an event on another date) will be offered.


Refund and Exchange Policy


Tickets to all events that are part of An Appalachian Summer Festival are non-refundable. If a ticketed event is cancelled for inclement weather or for other reasons beyond the university’s control, the tickets for that event may be exchanged for either:

  • A re-scheduled performance by the artist whose event was cancelled (if a rescheduled appearance can be arranged with the artist).
  • A performance of the patron’s choice, with an equal or lesser ticket value, during the year following the cancelled event. (Performance selections are subject to availability).

For ticket-holders who are unable to travel to the performance venue due to road conditions or other factors, tickets may be exchanged for a future performance (of equal or lesser value), subject to availability, by calling the Box Office prior to 5pm on the evening of the performance they are unable to attend.